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Privacy Policy

 WE CARE ABOUT YOUR PRIVACY

Vixen & Fox is a company registered in Australia (ACN: 607 504 147) (who we refer to as "we", "us" and "our" below). We take all the right steps to ensure your privacy is protected. In this privacy statement, we explain what type of personal information we collect from you, what we may use it for now and possibly in the future and how and when it is collected. If you have any questions that are not answered throughout this Privacy Policy, please contact us via email at headoffice@vixenandfox.com.au

BEFORE PROVIDING PERSONAL INFORMATION

By using our website, www.vixenandfox.com.au (the “website”) or any other application for the purchase of Vixen & Fox products, you acknowledge that you have read, understood and are consenting to how we obtain and use your personal information described in our Privacy statement. We ask that, if you are under the age of 16 years old, please obtain your parent/s or guardian/s consent before providing us with any of your personal information

HOW DO WE USE THE INFORMATION WE COLLECT?

When you visit the Vixen & Fox website and place an order with us or send us an enquiry, we may collect information from you such as: your name, postal address, email address, phone numbers and credit card information. We us this information to process your order, deliver your product/s and keep our records up to date. We may also use your information to send you marketing and event material, by means that you have consented to. 

On different occasions we may also ask for other information such as: product size, age, birth date and/or reason for an enquiry/return. Providing us with such information is entirely voluntary however if you do not provide us with all the relevant information, we may be unable to process your order. Please note, any information provided will be used to enhance the service that we offer you. 

Statistical information about sales, site analytics and other usage related information may also be collected and passed onto third parties. This information will not identify you personally. We may also use this data for internal marketing and demographic studies so we can improve our product and the way we deliver it to you. In addition, for quality control and training purposes, we may monitor or record your communications with us.

RETENTION AND DELETION OF PERSONAL INFORMATION

We will only keep your information as long as you remain a customer of Vixen & Fox and for 3 years afterwards or as otherwise required by law. If you would like your personal information deleted at any time or wish to change your details at any time please contact email headoffice@vixenandfox.com.au 
 
HOW DO I UNSUBSCRIBE FROM EMAIL OR PHONE UPDATES?

If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend delete your personal information or change your preferences. You can do this by emailing headoffice@vixenandfox.com.au

WHO ELSE MIGHT SEE YOUR INFORMATION

At different times we may share your information with affiliated companies who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. This includes the companies we have chosen to handle our order dispatching and any delivery company that we may choose to use.

We may also share your information with other companies who assist us in promoting our products and services. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes.

WEBSITE LINKS TO AFFILIATE COMPANIES

Our website may contain links to websites of affiliate companies. We do not accept responsibility or liability for the privacy practices, data collected or the content of these websites. The operators of these linked websites are not under a duty to abide by our privacy statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully.

SECURITY STATEMENT

Although we do our best to protect your personal information, unfortunately transmission of information via the internet is not completely secure. We cannot guarantee the security of your data submitted to us and any transmission is at your own risk.

We do however use strict procedures and security features to try to prevent unauthorised access wherever possible. Personal information provided to Vixen & Fox via our website or any other applications and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number.

FUTURE CHANGES TO OUR PRIVACY STATEMENT

We may update this Privacy Statement from at any time. The amended Privacy Statement will be posted under the ‘privacy’ tab on our website. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed to them.